FAQs
Clear answers for both patients and providers.
Whether you're a patient exploring virtual care or a provider looking to partner with HealthSpan, this page is here to answer your most common questions.
HealthSpan offers personalized medical services for patients, including urgent care, weight loss programs, and preventive care, all from the comfort of home. For providers like nurses and clinicians, we offer medical direction, ready-to-use clinical protocols, and business support to help you grow your practice within the HealthSpan network.
Choose the option that fits you best:
Patients Frequently Asked Questions
Common questions about HealthSpan, telehealth visits, insurance, and how to get started
Not yet. Insurance billing is coming soon as we expand. For now, we offer affordable cash-pay telehealth visits. You can join the insurance waitlist by selecting your state in the form.
After your telehealth visit, our licensed clinicians send your prescription directly to your preferred local pharmacy. Most prescriptions are ready for pickup the same day.
Yes. All telehealth visits, messages, and medical records are fully secure and HIPAA-compliant to protect your privacy and health information.
All virtual visits are handled by licensed clinicians, including nurse practitioners, physician assistants, and physicians, with experience in urgent care and preventive health.
HealthSpan currently operates in Texas and Maine, with more states launching soon. You can join the waitlist to be notified when services are available in your area.
Pricing may vary slightly by service, but all fees are shown before you confirm your appointment. We currently offer transparent, cash-pay rates while insurance billing is being set up.
We treat many common conditions including colds, flu, skin issues, rashes, mild infections, allergies, and more. You can view the full list of treatable conditions on our Services page.
Yes! HealthSpan provides telehealth care for both adults and children. Our clinicians treat common pediatric issues like fever, flu, colds, and skin conditions, all from the comfort of your home.
Most questions receive a response within one business day. Our team reads and replies to every message personally.
If you're unsure whether to book a visit or join a waitlist, just choose “General Questions” and tell us a bit about your situation. We’ll help you figure out the next best step.
Providers Frequently Asked Questions
Common questions about HealthSpan, telehealth visits, insurance, and how to get started
To operate legally, stay compliant, and access protocols that help grow your services.
IV therapy, weight loss, cardiovascular longevity, urgent care, and more, depending on your goals and state regulations.
We provide medical direction, business mentorship, marketing tools, and protocols, so you can focus on delivering great care.
You’ll operate with a high level of independence, but you’re not alone. HealthSpan gives you structure, compliance, and tools, all under one umbrella.
With HealthSpan, you gain independence, ownership, and financial freedom, instead of trading more hours for less control.
Yes! You’ll join a peer network of providers already building thriving practices with HealthSpan.
Still have questions?
Contact Us
Still not sure where to start? We're happy to help. Send us a message and someone from our team will reach out to guide you through your next step.